Get Help

How to get help

If you need help from our foodbank there are a few simple steps to follow.

The most important step is to get a foodbank voucher.

In order to provide the most appropriate help for the circumstances of your situation we work with local agencies. If they feel you are struggling to put food on the table, they will issue you with a foodbank voucher. The local agency can also provide long term support if needed to help address some of the issues behind the reasons for your crisis. 

1. Get in touch with us.

If you are unsure of which referral agency will be best for you please call our foodbank on 0191 543 7247 We can talk through your situation and put you in touch with a relevant local agency.

2. Contact the Referral Agency

They will discuss your situation and may supply you with a foodbank voucher if it is appropriate.

Advice Services, Open to all:

Book an appointment with one of these organisations and mention that you would like a foodbank referral.

FISCUS – 0191 5111391

Citizens Advice (Sunderland East) – 0300 330 1194

SHARP (Washington and Coalfields) – 0191 385 6687

SWAP, Pallion Action Group (Sunderland North and West)- 0191 514 2930

Other Common Referrers:

Sunderland City Council – 0800 234 6084

Gentoo Money Matters – 0300 123 2004

Wear Recovery

Pennywell probation office

Wearside Women in Need

Together for Children

Age UK

Please Note: 

All agencies have the right to refuse a referral if necessary.


3. Bring  your foodbank voucher to your nearest foodbank centre. 

You can find a list of the locations and times you can use your voucher here.

Once you have a voucher please attend any one of our centres during their foodbank opening times to exchange your voucher for a parcel of three days of emergency food

On arrival tell one our volunteers your code. Let us know there if you have any dietary requirements or any specific requests for food, toiletries or pet food.

If you have any further questions our FAQ’s page may help, or feel free to give us a call.


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