Get Help

How to get help

If you need help from our foodbank there are a few simple steps to follow.

The most important step is to get a foodbank voucher.

In order to provide the most appropriate help for the circumstances of your situation we work with local agencies. If they feel you are struggling to put food on the table, they will issue you with a foodbank voucher. The local agency can also provide long term support if needed to help address some of the issues behind the reasons for your crisis. Agencies we work with include: Citizens Advice, housing support officers, children’s centres, health visitors, social services and some local charities. 

You must have a valid voucher to get a food parcel.

1. Get in touch with us.

If you call our foodbank we can talk through your situation and put you in touch with a relevant local agency.

2. Contact the Referral Agency

They will discuss your situation and may supply you with a foodbank voucher if it is appropriate.


If you can’t afford food and are not already working with one of our referrers, you can ring one of these Public Accessible Agencies :-

These referral agencies will give vouchers to members of the general public who are not currently supported by any organisations, as long as you can prove that you are in genuine need due to a current crisis.

If you live in Sunderland East, you can call 0300 330 1194 to speak to a trained and independent agent at Citizens Advice Sunderland (Monday to Friday, 10am to 4pm). Please note this number is only for people who do not have enough money for food.

If you live in the Sunderland North or West you can call Sunderland West Advice Project/Pallion Action Group

Tel: 0191 5142011 or 0191 514 2930

If you live in the Coalfields or Washington you can call ShARP Shiney Advice & Resource Project

Tel: 0191 385 6687

Please Note: 

All agencies have the right to refuse a referral if necessary.



These are just a few of our referral agencies. They will only give vouchers to current clients with whom they have a relationship, or to new clients who are willing to register and fulfil the criteria of the agency i.e. based on age or need.

Gentoo Money Matters (if you are a Gentoo tenant) Tel: 0300 123 2004

Age UK

Together for Children

National Probation Service

Wear Recovery Clients

Sunderland Carers



Please contact us on 0191 5437191 so we can put you in touch with an agency that can help.


3. Bring  your foodbank voucher to your nearest foodbank centre. 

You can find a list of our local centres and opening times here. When you arrive, we’ll welcome you with a warm drink and our trained volunteers will chat with you about your situation. We’ll also discuss any dietary needs you may have and exchange your foodbank voucher for a parcel of three days of emergency food. We’ll also help to support you in any other ways that we can. Most of our foodbank centres offer a cafe style environment and our aim is to provide non-judgemental support at the point of crisis.

If you have any further questions our FAQ’s page may help, or feel free to give us a call.


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