Get Help

How to get help

If you need help from our foodbank there are a few simple steps to follow.

The most important step is to get a foodbank voucher.

In order to provide the most appropriate help for the circumstances of your situation we work with local agencies. If they feel you are struggling to put food on the table, they will issue you with a foodbank voucher. The local agency can also provide long term support if needed to help address some of the issues behind the reasons for your crisis. Agencies we work with include: Citizens Advice, housing support officers, children’s centres, health visitors, social services and some local charities. 

You must have a valid voucher to get a food parcel.

1. Get in touch with us.

If you call our foodbank we can talk through your situation and put you in touch with a relevant local agency.

2. Arrange a visit to the referral agency.

They will discuss your situation and supply you with a foodbank voucher where appropriate.

Please Note: 
All agencies have the right to refuse a referral if necessary.

If you are not already being supported by a care agency or advice service then one of the simplest and quickest way to obtain a referral to the Foodbank is to phone:

Sunderland City Council Welfare Provision Tel 0191 520 5551


Citizens Advice Sunderland Tel 0300 330 1194

They will be able to talk to you about your situation and decide whether it is beneficial to refer you to the foodbank. They will then ask for some of your personal details and give you a unique code for you to write down and take to the foodbank distribution point that is close to you.


These referral agencies will give vouchers to members of the general public who are not currently supported by any organisations, as long as you can prove that you are in genuine need due to a current crisis.

Pallion Action Group

ShARP Shiney Advice & Resource Project


These are just a few of our referral agencies. They will only give vouchers to current clients with whom they have a relationship, or to new clients who are willing to register and fulfil the criteria of the agency i.e. based on age or need.

Age UK

Gentoo Money Matters. If you are a Gentoo customer and need money advice

Together for Children

National Probation Service

Wear Recovery Clients

Sunderland Carers



Please contact us on 0191 5437191 so we can put you in touch with an agency that can help.


3. Bring  your foodbank voucher to your nearest foodbank centre. 

You can find a list of our local centres and opening times here. When you arrive, we’ll welcome you with a warm drink and our trained volunteers will chat with you about your situation. We’ll also discuss any dietary needs you may have and exchange your foodbank voucher for a parcel of three days of emergency food. We’ll also help to support you in any other ways that we can. Most of our foodbank centres offer a cafe style environment and our aim is to provide non-judgemental support at the point of crisis.

If you have any further questions our FAQ’s page may help, or feel free to give us a call.


Back to Get Help